FAQ

Frequently Asked Questions

The questions teams actually ask us — sync review, Shot Tracker, pipeline publishing, subtitles, color-critical ingest, NLE exports, native file workflows — answered straight, no runaround. If yours isn’t here, write us.

Product Basics

What remoteroom.io is, how rooms work, and who it’s built for.

What is remoteroom.io?

A modular workspace for production and creative teams: livestream monitoring, Media & Review, video calls, Live Notes, Blackboard, calendar planning, Shot Tracker, Kanban Board, subtitles, and delivery — all in one private, access-controlled room instead of a pile of scattered tabs.

How does a Remote Room work?

Create a room, switch on the modules you need, set access permissions, and share it through Share Links or invitations. Every new Share Link can start focused and expand to the exact pages, media, folders, and capabilities its audience needs.

Who is it for?

Post-production teams, live event crews, agencies, studios — and the client teams working with them. Anyone who needs to collaborate on media with speed and precision.

Which modules are available?

Eleven modules: Review, Media Browser, Subtitles, Delivery, Livestream, Video Call, Blackboard, Calendar, Shot Tracker, Kanban Board, and Live Notes. In new rooms, Review and Media Browser appear together as one Media & Review page (older rooms can still show them as separate tabs), and beta-enabled accounts can add the Edit page for sequence work.

Why do some rooms show Media & Review instead of separate Review and Media tabs?

New rooms fold both into a single Media & Review page — a Finder-style file browser, upload and download workflows, and the review player, side by side. Legacy rooms may still show them as separate tabs, but it’s the same review media workspace underneath.

What does the Calendar module add?

A production planner that lives right inside the room. Plan by lane or by assigned user, set milestones, save client-facing views — and room and dashboard calendars stay in sync live.

Review and Sync

How synced review works in real sessions.

Can everyone stay on the same frame during review?

Yes. Playback can be synchronized across the whole room, including presenter-led control when the session needs strict alignment. No more “wait, which frame are you on?”

Does zoom sync across participants?

Yes. Zoom and pan sync too — when someone says “look at the top-left corner”, everyone is actually looking at the same pixels during feedback and approvals.

Can we adjust guides and crop overlays live?

Yes. Horizontal and vertical guides and aspect-ratio overlays can be adjusted live, and every viewer sees the change in sync.

Which compare modes are available?

Side-by-side, wipe, and difference. Ganged video compare uses an exact WebCodecs path where the browser supports it, with compatible browser playback as the fallback.

How does version stacking help?

It groups every iteration under one item, so teams compare versions cleanly instead of untangling filename chains like final_final_v002.

Shot Tracker and Pipeline

How shots, tasks, dailies, metadata, and external integrations fit into remoteroom.io.

What does Shot Tracker add to a room?

Shot status, task ownership, assignments, dailies, versions, thumbnails, todo progress, comments, and activity history — inside the same room where review and media already live, not in a separate tool.

Can review comments become shot work?

Yes. Review comments can be copied into shot context, linked to shot todo state, and viewed alongside the relevant task, version, and media. Feedback lands as trackable work instead of drifting off in a thread.

Can teams publish dailies through an API?

Yes. Shot Tracker has an external API for uploads, sequence uploads, shots, tasks, team members, events, comments, media linking, and API keys. Team-scoped keys can be limited to specific rooms by room ID or slug.

Can Shot Tracker understand media metadata?

Yes. When uploads carry promoted rr* metadata — shot name, task name, version, status, colorspace, frame range, asset status, comments, and variants — remoteroom.io reads those fields automatically.

Does it support Nuke, Hiero, or Nuke Studio workflows?

Yes. remoteroom.io ships publishing tools for Nuke Studio and Hiero, plus a pure-Nuke Shot Tracker review panel for browsing rooms, leaving comments, changing statuses, pulling media, and publishing dailies.

Can Shot Tracker be shared with clients safely?

Yes. Share links can show or hide the Shot Tracker page entirely, and owners separately control whether viewers may create shots or change shot status and assignments. Clients see exactly what you decide they see.

Files and DropSpot

File workflows, uploads, and quick sharing.

How does the Media Browser feel?

Like the file browser you already know: icon, list, and column views, familiar navigation, drag-and-drop, folder workflows, search, version stacking, and optional folder colors. In new rooms it lives inside Media & Review.

Can I drag folders in, not just single files?

Yes. Drop in whole folders — nested files included — and the media workflow handles them.

What is DropSpot?

DropSpot is the fast in-room handoff area for quick uploads and downloads, with progress feedback and real-time updates so everyone sees files the moment they land.

Can teams move quickly between upload and delivery?

Yes. Direct uploads, download links, and export-friendly handoff flows live in the same room, so assets move through review and delivery without detours.

Can folders be color-coded?

Yes. Room media folders support a fixed Finder-style color palette. Changing a folder’s color follows the same permission model as moving, renaming, reordering, stacking, and other structure changes.

What is the Edit page?

The Edit page is the gated Sequence Editor workflow. Once enabled for an account and room, teams can assemble sequence containers from room media — video and audio tracks, transforms, blend modes, keyframes, and retimes. Guests keep watching in Review, which stays the playback page.

Can we hide internal planning details before sharing a room with a client?

Yes. Calendar saved views can carry visibility presets that hide usernames, lane names, assignees, status chips, tags, or descriptions — handy for client-safe screenshots, exports, and shared room views.

Calendar and Planning

How planner views, assignments, milestones, and exports work in the room calendar.

What is the difference between planner view and schedule view?

Planner view is the production overview: lane-based or user-based scheduling across days and weeks. Schedule views are the classic day, week, month, and agenda calendars for detailed timing.

How are milestones different from normal tasks?

Milestones are point-in-time markers, shown as a triangle instead of a duration bar. Duration tasks can span multiple days and optionally skip weekends, so breaks stay visible in the schedule.

Can tasks be assigned to users?

Yes. Calendar items can be assigned to room team members, and planner rows can flip from lanes to users — so you can see who’s booked on what, in one room or across the all-rooms overview.

Can clients be restricted to only one approved calendar view?

Yes. Owners can lock a Share Link to one or more approved saved calendar views and optionally disable search and filtering. Viewers can still scroll, change density, and switch between the allowed views — they just can’t discover the work you filtered out.

Can we export the calendar?

Yes. Room calendars export to print/PDF or CSV, following the active filters and visibility preset — so what you hand over is exactly the clean view you set up.

Streaming and Quality

Ingest formats, quality targets, and color workflows.

What streaming protocols are supported?

SRT and WHIP. If your source can output either one, you can stream directly into a room.

WHIP vs SRT: when should we use each?

WHIP is the usual pick for extremely low-latency ingest; SRT is the favorite for stable, color-accurate remote monitoring. Both land in the same room either way.

Does remoteroom.io support 4K, 10-bit, and HDR workflows?

Yes. Video calls go up to 4K, livestream and review workflows support 10-bit media paths, and VP9 mode covers HDR-capable workflows on compatible browsers.

Do viewers need to install software?

No. Reviewers and viewers join right in the browser — no installs, no accounts. Ingest operators keep using the tools they already have that output SRT or WHIP.

Subtitles and Accessibility

Subtitle import, editing, translation, locks, and export workflows.

Can remoteroom.io edit subtitles inside a room?

Yes. The Subtitles module ties subtitle tracks to your review media, with timeline editing, status updates, and SRT import and export.

How does remoteroom.io prevent subtitle edit conflicts?

With track locks and lock heartbeats: one active editor holds the lock, so nobody silently overwrites someone else’s work.

Are AI subtitle workflows supported?

Yes. AI-assisted transcription and translation are built in, with provider integrations for transcription and DeepL-backed translation where configured.

Can subtitle permissions be scoped?

Yes. Subtitle access follows room, Share Link, media, and folder permissions — so a viewer can be allowed to see subtitles without being allowed to edit or export them.

Security and Control

How access, hosting, and privacy are handled.

How secure are Remote Rooms?

Rooms are private by default. Access comes through share links — each optionally password-protected — and email invites, with granular viewer and presenter permissions. Web traffic runs over TLS, room media access is checked by scoped tokens and permissions, and everything is hosted in the EU.

Where is remoteroom.io hosted?

remoteroom.io is built and operated from Hamburg, Germany, with infrastructure hosted in the EU.

Can I control what each participant can do?

Yes. Room owners define access rules per participant, so presenters, reviewers, and viewers each get exactly what their role needs — and nothing more.

Are there third-party ad trackers in rooms?

No. remoteroom.io is a production tool, not an ad platform — there are no advertising trackers in the room experience.

Exports, Pricing, and Access

Delivery handoff, billing model, and beta access.

Can we export comments for Resolve and audio post workflows?

Yes. remoteroom.io exports DaVinci Resolve marker EDLs and Standard MIDI marker files for Pro Tools, Nuendo, and Logic Pro.

What other export formats are available?

CSV and PDF reports — useful for stakeholder distribution, documentation, approval tracking, and room-calendar planning handoff.

How does pricing work?

Plans scale by what you actually use — active rooms, team members, and storage. Guests never need a seat: clients and reviewers join free on every plan. Start free with one real room, and when a big month lands, stack add-ons (members, rooms, storage, subtitles, stream passes) onto your plan instead of jumping tiers. The full breakdown lives on the pricing page.

Can remoteroom.io replace multiple tools?

That’s the goal. Many teams use remoteroom.io to fold together what would otherwise be split across review apps, call tools, and file-sharing platforms — so the work gets finished instead of the tabs getting managed.

How is it different from Frame.io?

Frame.io is strong at review. remoteroom.io does review too — and puts it in the same room as livestream monitoring, calls, docs, whiteboard, and file workflows, so feedback never lives apart from the work around it.

How is it different from Zoom or Google Meet?

Zoom and Meet are call-first tools. remoteroom.io includes calling, but it’s built around the media — streaming, review, approvals, and file context in one place, because in production those things have to happen together.

How can I get access?

remoteroom.io is currently in private beta. Request access through the website and we’ll get back to you personally to walk you through onboarding — a human, not a drip campaign.

Something we didn’t cover? Write us — a human reads it. Or request access and we’ll onboard you personally.