FAQ

Frequently Asked Questions

Straight answers about sync review, color-critical ingest, NLE exports, native file workflows, and how teams run production collaboration in RemoteRoom.

Product Basics

What RemoteRoom is, how rooms are organized, and who it is built for.

What is RemoteRoom?

RemoteRoom is a modular collaboration workspace for production and creative teams. It combines livestream monitoring, frame-accurate review, video calls, shared documents, whiteboarding, and file workflows in one password-protected room.

How does a RemoteRoom work?

You create a room, enable the modules you need, set access permissions, and share one link. Team members move between room tabs without leaving the session, so context stays intact while you stream, review, and discuss.

Who is it for?

RemoteRoom is designed for post-production teams, live event crews, agencies, studios, and client teams that need to collaborate on media with speed and precision.

Which modules are available?

Current modules include Livestream, Video Review, Video Call, Blackboard, Playbook, and Media Browser. Rooms are modular, so each project can run a different combination.

Review and Sync

How synced review works in real sessions.

Can everyone stay on the same frame during review?

Yes. Review rooms support synchronized playback modes, including presenter-led control when teams need strict alignment.

Does zoom sync across participants?

Yes. Zoom and pan can be synchronized so everyone inspects the same detail area during feedback and approvals.

Can we adjust guides and crop overlays live?

Yes. Horizontal/vertical guides and aspect-ratio overlays can be adjusted live and shared with all viewers in sync.

Which compare modes are available?

Compare mode supports side-by-side, wipe, and difference views, with synchronized behavior designed for practical before/after review.

How does version stacking help?

Version stacking groups iterations under one item so teams can compare cleanly without messy filename chains like final_final_v002.

Files and DropSpot

File workflows, uploads, and quick sharing.

How does the Media Browser feel?

It is intentionally native-feeling, with icon/list/column views, familiar navigation patterns, drag-and-drop, and folder workflows.

Can I drag folders in, not just single files?

Yes. Folder-aware drag-and-drop is supported for media workflows, including nested file handling.

What is DropSpot?

DropSpot is a fast, in-room file handoff area for quick uploads and downloads, with progress feedback and real-time updates for participants.

Can teams move quickly between upload and delivery?

Yes. Rooms support direct uploads, download links, and export-friendly handoff flows so teams can move assets quickly through review and delivery.

Streaming and Quality

Ingest formats, quality targets, and color workflows.

What streaming protocols are supported?

RemoteRoom supports SRT and WHIP ingest. If your source can output one of those protocols, you can stream directly into a room.

WHIP vs SRT: when should we use each?

WHIP is typically used for extremely low-latency ingest paths, while SRT is favored for stable, color-accurate remote monitoring workflows.

Does RemoteRoom support 4K, 10-bit, and HDR workflows?

Yes. Video calls support high-resolution sessions up to 4K. Livestream and review workflows support 10-bit media paths, and HEVC/H.265 mode supports HDR-capable workflows on compatible browsers.

Do viewers need to install software?

No. Reviewers and viewers join in the browser. Ingest operators can keep using existing tools that already output SRT or WHIP.

Security and Control

How access, hosting, and privacy are handled.

How secure are RemoteRooms?

Rooms are password-protected and support role-based access with granular viewer and presenter permissions. Communication is end-to-end encrypted.

Where is RemoteRoom hosted?

RemoteRoom is built and operated from Hamburg, Germany, with infrastructure hosted in the EU.

Can I control what each participant can do?

Yes. Room owners can define access rules per participant so teams can separate presenters, reviewers, and viewers as needed.

Are there third-party ad trackers in rooms?

No. RemoteRoom focuses on production collaboration and does not include advertising trackers in room experiences.

Exports, Pricing, and Access

Delivery handoff, billing model, and beta access.

Can we export comments for Flame, Resolve, and Premiere workflows?

Yes. RemoteRoom exports marker-ready formats for Autodesk Flame and DaVinci Resolve, plus universal EDL/CSV formats commonly used in Premiere-oriented post workflows.

What other export formats are available?

Teams can export CSV and PDF reports for broader stakeholder distribution, documentation, and approval tracking.

How does pricing work?

RemoteRoom uses per-room pricing, not per-seat pricing. Team size can grow or shrink per project without multiplying user-seat costs. Billing access is being rolled out in stages, pricing is subject to change, and customer feedback is being collected.

Can RemoteRoom replace multiple tools?

That is the goal. Many teams use RemoteRoom to combine workflows that would otherwise be split across review apps, call tools, and file-sharing platforms.

How is it different from Frame.io?

Frame.io is strong for review. RemoteRoom includes review capabilities and combines them with livestream monitoring, calls, docs, whiteboard, and file workflows in one room context.

How is it different from Zoom or Google Meet?

Zoom and Meet are call-first tools. RemoteRoom includes calling but is built around media workflows where streaming, review, approvals, and file context must happen together.

How can I get access?

RemoteRoom is currently in private beta. Request access through the website and the team will follow up for onboarding.

Need a specific answer for your workflow?